Frequently Asked Questions
FAQ
1. I want personalized beauty advice, how can I do it?
You can email us at info@lelabdebeaute.com with your questions and specific needs. Our team of experts will be happy to offer you tailored recommendations.
2. I want to post my review of a product, how do I do it?
If you want to write your review about a product on the website, just follow these steps:
1) Click the "Write a Review" link at the bottom of the product page.
2) To leave your review, simply fill in the fields provided. You will have to choose
a nickname that will be displayed with your comment. Don't worry! Your email address won't be visible.
3. How can I see other customers' reviews of a product?
To read other customers' reviews, click on the product rating (star rating) at the top right of your product page or look for the " Customer Reviews " section at the bottom of the page.
In this space, you can find the product's average rating and see other customers' reviews. And if there are no reviews yet? Good news, you can be the first to review the product!
4. Is there a physical Le Lab de Beauté store?
Currently, Le Lab de Beauté does not have its own physical store. However, you can purchase our products through our online store and at aesthetic medicine centers. We are committed to offering you the best shopping experience and advice, whether online or through our professional partners.
1. How can I place an order online?
1) Find the product you want to buy.
2) Click “ Add to Cart .” Once you’ve confirmed your new product, you can continue shopping or complete your order.
3) When your cart is full, you can click on it and check the products that have been added. At this point, you have the option to modify the quantity, add or remove a product. Then, click on the
" Pay order " button.
4) Choose a shipping method. Check your delivery information before confirming your order.
5) If you have a promo code, now's the time to use it! Enter your promo code in the " Discount Code " field and then click the " Apply " button.
6) To finalize your order, choose your payment method. Once your order is confirmed, you will receive a confirmation email.
2. How do I pay for my order?
This is the final step of your order! Just select your payment method and you're done!
We only accept bank cards, you must indicate the card number, the CVV2 (secret number that appears on the back) and the date
of validity of this.
3. Is my order confirmed?
Once payment is complete, you'll be redirected to a new page with a summary of your order. Upon placing your order, you'll receive three emails from Le Lab de Beauté:
1. An order confirmation with the purchased products, the selected shipping method, and the total amount of your order.
2. A shipping confirmation from us and our contracted carrier, CORREOS, once the order has been prepared and processed by the carrier.
Please note: Haven't received your emails? Be sure to check your "Spam" or "Junk" folder. If you still haven't received them, you can contact us.
3. The electronic invoice.
1. How can I enjoy free shipping?
Shipping will be free for any order over €35 to destinations within the Iberian Peninsula. We are working to offer free shipping to the rest of Spain.
2. What are the shipping costs and methods?
Home Deliveries:
Spain Peninsula - [3.50] Euros (VAT included) on orders under 50 EUR. FREE Shipping - [0.00] Euros (VAT included) on orders with a total amount greater than
Balearic Islands - [5.00] Euros (VAT included) on purchases under 50 EUR - FREE Shipping - [0.00] Euros (VAT included) - on purchases with a total amount greater than 50 EUR.
Canary Islands, Ceuta and Melilla - [8.00] Euros (VAT included) for orders under 50 EUR. - FREE Shipping - [0.00] Euros (VAT included) for orders over 50 EUR.
Pickup by CityPaq (Correos):
Spain Peninsula - [3.50] Euros (VAT included) on orders under 50 EUR. FREE Shipping - [0.00] Euros (VAT included) on orders with a total amount greater than
Balearic Islands - [5.00] Euros (VAT included) on purchases under 50 EUR - FREE Shipping - [0.00] Euros (VAT included) - on purchases with a total amount greater than 50 EUR.
Canary Islands, Ceuta and Melilla - [8.00] Euros (VAT included) for orders under 50 EUR. - FREE Shipping - [0.00] Euros (VAT included) for orders over 50 EUR.
3. How can I track my order?
From your account, click on " Track your order " to place your order.
tracking your order.
Apart:
1. You will receive a confirmation email with your tracking number;
2. Once the order is prepared and processed by the carrier, you will receive an email from the carrier where you can track your order.
3. I haven't received my order, what can I do?
You can find the delivery status in your Le Lab de Beaute account, under the " Track Your Order " section. If the status is delivered but you still can't find your order, please email us at info@lelabdebeaute.com mentioning the issue.
4. A product is missing from my order, what should I do?
Click " Contact " and send us all the details along with a photo of your package and the shipping label.
1. What payment methods are accepted at Le Lab de Beauté?
We accept bank cards (Visa, MasterCard, American Express), Apple Pay and Google Pay.
For more information on payment methods, please refer to the Terms and Conditions .
2. Is payment secure at Le Lab de Beauté?
Of course! Le Lab de Beauté offers a secure payment option. To ensure this security, we use proven cryptography techniques and comply with various banking regulations. Plus, the amount is only debited from your account once your order has been shipped. You can shop with complete confidence!
3. Can I pay with Bizum?
Not yet, but we're working to offer Bizum payments.
1. How to make a return?
If you wish to return a product purchased at www.lelabdebeaute.es , you can do so within 14 days of delivery. The product must be unused and in its original packaging.
To begin the return process, follow these steps:
1. Download and print the return form .
2. Include the form inside the package you wish to return.
3. Wrap it securely to protect it during shipping, ideally using the original packaging.
Then, send the package to the following address:
Le Lab de Beaute Iberia
Returns
CONDE DE PEÑALVER STREET, 45, METLANCE 2
28006 MADRID
SPAIN
Please remember that the return form must be included in the package so we can process your request. Return shipping costs will be the customer's responsibility.
2. Can I return or cancel a purchase made at a beauty center?
For purchases made at beauty centers that carry our brand, we recommend contacting the establishment where you made the purchase directly. They will be able to assist you with the return or exchange process according to their internal policy.
3. Is it possible to receive a refund?
Yes, you can receive a refund. Once we receive your package and verify the condition of the products, we will process the refund using the same payment method you used for the purchase. The refund will be processed within an average of 10 business days.
Refund procedure:
1. Receiving the package: Upon receiving your package, we will check the condition of the products.
2. Return Conditions: If the products are in perfect condition and in their original packaging, along with the printed return form completed by the customer, we will issue the corresponding refund.
Important to keep in mind:
- Shipping costs: Shipping costs associated with the return will be the customer's responsibility.
- Return Conditions: To learn about all return and refund conditions, you can consult our shipping and returns policies .
4. How long does it take to process the refund?
The refund will be issued within an average of 10 days from the date of receipt of your package.
5. What is the deadline for withdrawal?
You have 14 days from receipt of your order to return it using the return form . Once you send the package, you will receive your refund within an average of 10 days of receiving it at our facilities.
1. Do you have a beauty center and want to use Le Lab de Beauté products?
Send an email to info@lelabdebeaute.com indicating the address of your Beauty Center or complete this form .
2. Do you want to sell Le Lab de Beauté products in your center?
Send an email to info@lelabdebeaute.com or complete this form .
3. I want to write an article about Le Lab de Beauté. Who should I contact for information?
Send an email to info@lelabdebeaute.com indicating what you want.
1. I want personalized beauty advice, how can I do it?
You can email us at info@lelabdebeaute.com with your questions and specific needs. Our team of experts will be happy to offer you tailored recommendations.
2. I want to post my review of a product, how do I do it?
If you want to write your review about a product on the website, just follow these steps:
1) Click the "Write a Review" link at the bottom of the product page.
2) To leave your review, simply fill in the fields provided. You will have to choose
a nickname that will be displayed with your comment. Don't worry! Your email address won't be visible.
3. How can I see other customers' reviews of a product?
To read other customers' reviews, click on the product rating (star rating) at the top right of your product page or look for the " Customer Reviews " section at the bottom of the page.
In this space, you can find the product's average rating and see other customers' reviews. And if there are no reviews yet? Good news, you can be the first to review the product!
4. Is there a physical Le Lab de Beauté store?
Currently, Le Lab de Beauté does not have its own physical store. However, you can purchase our products through our online store and at aesthetic medicine centers. We are committed to offering you the best shopping experience and advice, whether online or through our professional partners.
1. How can I place an order online?
1) Find the product you want to buy.
2) Click “ Add to Cart .” Once you’ve confirmed your new product, you can continue shopping or complete your order.
3) When your cart is full, you can click on it and check the products that have been added. At this point, you have the option to modify the quantity, add or remove a product. Then, click on the
" Pay order " button.
4) Choose a shipping method. Check your delivery information before confirming your order.
5) If you have a promo code, now's the time to use it! Enter your promo code in the " Discount Code " field and then click the " Apply " button.
6) To finalize your order, choose your payment method. Once your order is confirmed, you will receive a confirmation email.
2. How do I pay for my order?
This is the final step of your order! Just select your payment method and you're done!
We only accept bank cards, you must indicate the card number, the CVV2 (secret number that appears on the back) and the date
of validity of this.
3. Is my order confirmed?
Once payment is complete, you'll be redirected to a new page with a summary of your order. Upon placing your order, you'll receive three emails from Le Lab de Beauté:
1. An order confirmation with the purchased products, the selected shipping method, and the total amount of your order.
2. A shipping confirmation from us and our contracted carrier, CORREOS, once the order has been prepared and processed by the carrier.
Please note: Haven't received your emails? Be sure to check your "Spam" or "Junk" folder. If you still haven't received them, you can contact us.
3. The electronic invoice.
1. How can I enjoy free shipping?
Shipping will be free for any order over €35 to destinations within the Iberian Peninsula. We are working to offer free shipping to the rest of Spain.
2. What are the shipping costs and methods?
Home Deliveries:
Spain Peninsula - [3.50] Euros (VAT included) on orders under 50 EUR. FREE Shipping - [0.00] Euros (VAT included) on orders with a total amount greater than
Balearic Islands - [5.00] Euros (VAT included) on purchases under 50 EUR - FREE Shipping - [0.00] Euros (VAT included) - on purchases with a total amount greater than 50 EUR.
Canary Islands, Ceuta and Melilla - [8.00] Euros (VAT included) for orders under 50 EUR. - FREE Shipping - [0.00] Euros (VAT included) for orders over 50 EUR.
Pickup by CityPaq (Correos):
Spain Peninsula - [3.50] Euros (VAT included) on orders under 50 EUR. FREE Shipping - [0.00] Euros (VAT included) on orders with a total amount greater than
Balearic Islands - [5.00] Euros (VAT included) on purchases under 50 EUR - FREE Shipping - [0.00] Euros (VAT included) - on purchases with a total amount greater than 50 EUR.
Canary Islands, Ceuta and Melilla - [8.00] Euros (VAT included) for orders under 50 EUR. - FREE Shipping - [0.00] Euros (VAT included) for orders over 50 EUR.
3. How can I track my order?
From your account, click on " Track your order " to place your order.
tracking your order.
Apart:
1. You will receive a confirmation email with your tracking number;
2. Once the order is prepared and processed by the carrier, you will receive an email from the carrier where you can track your order.
3. I haven't received my order, what can I do?
You can find the delivery status in your Le Lab de Beaute account, under the " Track Your Order " section. If the status is delivered but you still can't find your order, please email us at info@lelabdebeaute.com mentioning the issue.
4. A product is missing from my order, what should I do?
Click " Contact " and send us all the details along with a photo of your package and the shipping label.
1. What payment methods are accepted at Le Lab de Beauté?
We accept bank cards (Visa, MasterCard, American Express), Apple Pay and Google Pay.
For more information on payment methods, please refer to the Terms and Conditions .
2. Is payment secure at Le Lab de Beauté?
Of course! Le Lab de Beauté offers a secure payment option. To ensure this security, we use proven cryptography techniques and comply with various banking regulations. Plus, the amount is only debited from your account once your order has been shipped. You can shop with complete confidence!
3. Can I pay with Bizum?
Not yet, but we're working to offer Bizum payments.
1. How to make a return?
If you wish to return a product purchased at www.lelabdebeaute.es , you can do so within 14 days of delivery. The product must be unused and in its original packaging.
To begin the return process, follow these steps:
1. Download and print the return form .
2. Include the form inside the package you wish to return.
3. Wrap it securely to protect it during shipping, ideally using the original packaging.
Then, send the package to the following address:
Le Lab de Beaute Iberia
Returns
CONDE DE PEÑALVER STREET, 45, METLANCE 2
28006 MADRID
SPAIN
Please remember that the return form must be included in the package so we can process your request. Return shipping costs will be the customer's responsibility.
2. Can I return or cancel a purchase made at a beauty center?
For purchases made at beauty centers that carry our brand, we recommend contacting the establishment where you made the purchase directly. They will be able to assist you with the return or exchange process according to their internal policy.
3. Is it possible to receive a refund?
Yes, you can receive a refund. Once we receive your package and verify the condition of the products, we will process the refund using the same payment method you used for the purchase. The refund will be processed within an average of 10 business days.
Refund procedure:
1. Receiving the package: Upon receiving your package, we will check the condition of the products.
2. Return Conditions: If the products are in perfect condition and in their original packaging, along with the printed return form completed by the customer, we will issue the corresponding refund.
Important to keep in mind:
- Shipping costs: Shipping costs associated with the return will be the customer's responsibility.
- Return Conditions: To learn about all return and refund conditions, you can consult our shipping and returns policies .
4. How long does it take to process the refund?
The refund will be issued within an average of 10 days from the date of receipt of your package.
5. What is the deadline for withdrawal?
You have 14 days from receipt of your order to return it using the return form . Once you send the package, you will receive your refund within an average of 10 days of receiving it at our facilities.
1. Do you have a beauty center and want to use Le Lab de Beauté products?
Send an email to info@lelabdebeaute.com indicating the address of your Beauty Center or complete this form .
2. Do you want to sell Le Lab de Beauté products in your center?
Send an email to info@lelabdebeaute.com or complete this form .
3. I want to write an article about Le Lab de Beauté. Who should I contact for information?
Send an email to info@lelabdebeaute.com indicating what you want.