Shipping and Returns Policy
Shipments are made with the following transport companies:
Shipping costs depending on the destination of the order:
| Destination/s | Delivery Time | Shipping costs for orders <35€ | Shipping costs on orders >35€ |
| Spain Peninsula | 24/48 working hours | €3.50 | Free |
| Spain Balearic Islands, Ceuta and Melilla | 48/72 working hours | 5.85 € | Free |
| Spain Canary Islands | 48/72 working hours | €10.45 |
5€
|
| Europe - Zone A* | Deadlines by country | 19.15€ |
19.15€
|
| Europe - Zone B** | Deadlines by country | 27€ |
27€
|
| America*** | Deadlines by country | 33.50€ |
33.50€
|
| Asia, the Middle East and Oceania**** | Deadlines by country | 36.20€ |
36.20€
|
Important : Additional customs fees and taxes in the destination country are beyond our control and are not included in this price. Therefore, they must be managed and paid by the buyer upon delivery. If you have any questions, we recommend consulting your country's authorities regarding import requirements and costs.
*Zone A – Near Europe: Germany, Austria, Belgium, Denmark, France, Gibraltar, Greece, Ireland, Italy, Jersey, Luxembourg, Norway, Netherlands, Portugal, United Kingdom, Sweden, Switzerland.
**Zone B - European countries not included in Zone A, Northern Maghreb and Turkey: Cyprus, Croatia, Slovakia, Slovenia, Estonia, Russian Federation, Finland, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Serbia and Turkey.
***America: Aruba, Barbados, Brazil, Canada, Mexico, Dominican Republic.
****Asia, Middle East and Oceania: Australia, Georgia, Hong Kong, Indonesia, Israel, Japan, Lebanon, Malaysia, New Zealand, Saudi Arabia, Singapore, Thailand and South Korea
These prices do not include VAT or any applicable indirect tax.
How to make a return?
You can return products purchased at www.lelabdebeaute.es within 14 days of the delivery date. The product must be returned in its packaging and be completely new, meaning it must not have been used.
Download and print the return form and insert it into the return package.
Send the package to the following address:
Le Lab de Beaute Iberia
Returns
CONDE DE PEÑALVER STREET, 45, METLANCE 2
28006 MADRID
SPAIN
Orders without a return form will not be considered.
The shipping costs for returning your products are your responsibility.
Can I return or cancel a purchase made at a beauty salon or pharmacy?
Products purchased at pharmacies or parapharmacies that sell our brand cannot be exchanged or refunded.
We advise you to contact the point of sale where the purchase was made directly.
Is it possible to receive a refund?
Of course. If all or part of the order is not suitable for you, you have a 14-day right of withdrawal from the date of receipt of the products. To process a return, products delivered by Le Lab de Beauté must be in good condition. They must be returned in their original, unused packaging, along with any gifts sent with the order, if applicable.
Products and initial shipping charges will be refunded directly to the credit card used to place the order.
The shipping costs for returning your products are your responsibility.
How long does it take to process a refund?
The refund will be issued within an average of 10 days from the date of receipt of your package.
You have 14 days to notify us of your withdrawal from an order using the withdrawal form. You then have 14 days to return the package to us. You will receive your refund within 14 days of receiving the package.
Customer Responsibility
Remember that you are responsible for your package until it reaches us. Therefore, we recommend keeping your shipping receipt.